Shipping & Returns Policy

Thank you for shopping at CoffeeLovas.store! We want to ensure you have a clear understanding of how we handle shipping and delivery of your orders. This Shipping Policy explains our processing times, delivery methods, shipping costs, and how we manage issues like delays, lost packages, or damaged items. Our goal is to deliver your coffee-themed merchandise to you as quickly and reliably as possible.

Order Processing Time

Processing Time: Once you place an order, please allow us a short period to prepare it for shipment. Most orders are processed within 2-5 business days (Monday through Friday, excluding holidays). During this processing time, we are carefully packing your items, printing products if necessary (for made-to-order merchandise), and ensuring quality control.

  • Orders placed after 5:00 PM ET or on weekends/holidays will begin processing on the next business day.

  • If we experience a high volume of orders or a temporary stock issue, processing may take slightly longer. We will contact you if there is a significant delay in getting your order out the door.

  • Made-to-Order Items: Some of our products may be printed or produced on demand (for example, custom coffee mugs or apparel). For such items, production can add a few extra days to the processing time. We appreciate your patience as we create your unique Coffee Lovas product!

Once your order is processed and ready to ship, you will receive a shipping confirmation email (and/or SMS notification if you provided a phone number) with tracking information.

Domestic Shipping (USA)

We are based in Florida, USA, and we ship orders throughout the United States. We offer the following domestic shipping options at checkout:

  • Standard Shipping (U.S.): Estimated delivery within 3-7 business days after dispatch. Standard shipping is typically handled by services like USPS First Class Mail, USPS Priority Mail, or ground services from UPS/FedEx, depending on the package weight and destination. Most customers in the continental US will receive their orders within a week once shipped.

  • Shipping to PO Boxes and APO/FPO: Standard USPS shipping is available for PO Box addresses and U.S. military (APO/FPO) addresses. Please note that expedited courier services (UPS/FedEx) may not deliver to PO Boxes or APO addresses, so if you select an expedited option, we might use the fastest method via USPS in those cases.

  • Free Shipping Promotions: If we offer free shipping for orders over a certain amount or during special promotions, those terms will be clearly advertised on our Site. When applicable, eligible orders will automatically have the free shipping option at checkout. (For example, Free standard shipping on U.S. orders over $100 — if your order qualifies, you’ll see the free shipping option.) Free shipping typically uses our Standard Shipping method.

Note: Delivery times are estimates provided by the carriers and cannot be guaranteed. External factors like weather, carrier delays, or remote delivery locations might extend the delivery timeframe. We are not responsible for unexpected delays once the package is with the carrier, but we will help in tracking and updating you on the shipment status.

International Shipping

CoffeeLovas.store proudly ships internationally to many countries around the world, including Canada, the United Kingdom, the European Union, Australia, and more. Here’s what to expect for international orders:

  • International Delivery Times: Delivery times vary by destination. On average, international orders arrive within 7-21 business days after dispatch. Major cities and well-connected areas (e.g., urban Canada or Europe) tend to be on the shorter end of that range, while shipments to more remote or distant locations (or those that must go through stricter customs clearances) may take closer to 2-4 weeks.

  • Carriers & Tracking: International shipments might be carried by USPS (e.g., First Class Package International or Priority Mail International) initially and then handed off to your country’s postal service. In some cases, we may use courier services like DHL or FedEx International. The shipping method and carrier will be indicated at checkout or in your shipping confirmation email. We provide tracking numbers for international shipments whenever possible. Keep in mind that tracking visibility can vary by country—some postal services provide detailed tracking, while others may only update when the package is delivered.

  • Customs and Import Duties: International orders may be subject to customs inspections and import taxes or duties upon arrival in your country. Any import duties, VAT/GST, or customs fees are the responsibility of the recipient. We do not collect these fees at checkout, because they are assessed by your local customs authority. Your package’s customs form will list the contents and value as required by law. If any fees are due, the carrier (or your country’s customs office) will typically contact you (or hold the package) for payment before or upon delivery. Unfortunately, we have no control over these charges and cannot predict their amount.

  • Customs Delays: Occasionally, international shipments can be delayed in customs. We ask for your patience if your package is taking longer than expected due to customs processing. If a severe delay occurs, you can contact your local customs office with the tracking information for an update, or reach out to us and we’ll assist if possible.

  • Shipping Restrictions: We can ship to most international destinations. If we are unable to ship to a particular country or region due to carrier limitations or legal restrictions (for example, certain countries under trade embargoes), our website will either prevent that order at checkout or we will contact you as soon as possible. Currently, if you can enter your address at checkout and see shipping options, it means we have a method to ship to your location.

  • Currency and International Transactions: All our prices are in US Dollars (USD). International customers will pay in USD at checkout; your bank or credit card will handle the currency conversion to your local currency. Please be aware your bank may charge a small foreign transaction fee (depending on their policies).

Shipping Costs

Shipping charges are calculated at checkout based on your order’s weight, dimensions, shipping method selected, and destination. We strive to keep shipping rates fair and transparent:

  • To see your shipping cost, add desired items to your cart and proceed to the checkout page. After entering your address, you will be presented with available shipping options and their costs before you finalize payment. This way, you can choose the option that best fits your needs and budget.

  • If applicable, free shipping or flat-rate shipping promotions will be applied at checkout once eligibility is met. For example, if there’s a free shipping promotion for orders over $50 and your cart subtotal is $60, you will see a free shipping option.

  • Domestic U.S.: We often provide real-time carrier rates from USPS and other carriers based on your zip code and package weight. This means the cost you see is directly based on carrier rates. We do not mark up these shipping fees.

  • International: The shipping cost shown at checkout does not include any customs duties or import taxes that your country may charge (as noted above). Those would be paid by you separately to your government or the carrier upon delivery.

If you have any questions about the shipping cost for a particular order (especially large or bulk orders), feel free to contact us and we can assist or provide a shipping quote.

Order Tracking

Transparency is important to us, and we want you to be able to follow your order’s journey:

  • Tracking Number: Once your order ships, we will send you a shipping confirmation email (and/or SMS if you opted for text updates) with a tracking number or tracking link for your package.

  • How to Track: Simply click the tracking link in the email, or enter the tracking number on the carrier’s official tracking website (e.g., USPS.com, UPS.com, FedEx.com, DHL.com) to see the latest status of your delivery. If your order was shipped with a postal service, you may also track it on your country’s postal website once it’s in your country (using the same tracking number). Alternatively, you can Track Your Order by clicking here.

  • Multiple Packages: If your order is large or contains items that ship separately (for example, if some items are coming directly from a supplier or are packaged separately for safety), you might receive multiple tracking numbers. We will inform you in the shipping confirmation if your order has been split into more than one shipment. Each part of the order will have its own tracking information.

  • No Tracking Received: If you haven’t received a shipping confirmation within a few days of placing your order (and it’s not in your email spam folder), please contact us and we’ll provide you with an update promptly. It’s possible the email did not reach you or was filtered. We can resend tracking details on request.

Tracking is a great way to stay updated on your delivery status. We encourage you to monitor the tracking and reach out if anything looks unusual or delayed.

Delivery Issues and Delays

We strive to ensure that your package reaches you within the expected timeframe. However, sometimes unforeseen issues can occur:

  • Delayed Delivery: If your package is taking longer than expected, first use the tracking link to see if there are any reported delays or updates (such as “In Transit, Delayed” status or a customs hold). Delays can be caused by weather events, carrier backlogs (especially during holidays), customs processing for international orders, or other logistical issues.

    • If the tracking information hasn’t updated for several days or the estimated delivery date has passed, feel free to reach out to our customer service at support@coffeelovas.store. We can assist by contacting the carrier to investigate the delay.

    • While we cannot control carrier transit times, we will do our best to provide information and support. In cases of extreme delay (e.g., a package appears to be stuck in transit for an unusually long period), we may consider reshipping the order or issuing a refund, depending on the situation and carrier feedback. We handle these on a case-by-case basis to ensure you receive what you ordered.

  • Lost Packages: A package is considered "lost" if it hasn’t been delivered within a reasonable period beyond its expected delivery date and the carrier cannot locate it.

    • If you suspect your shipment is lost (for example, the tracking has not updated for an extended time or it shows delivered but you cannot find it – see next bullet for delivered-but-missing scenarios), please notify us. We will open a case with the carrier to trace the package.

    • For domestic US shipments, carriers typically require a certain number of days after the last scan before deeming a package lost (often around 7-10 days with no updates). For international shipments, this may be longer (sometimes 20-30 days without movement).

    • If the carrier confirms the package is lost or if it’s clear the package is missing with no movement, we will work with you on a resolution. This usually involves sending a replacement shipment at no additional cost to you, or providing a refund if a replacement isn’t possible. We will keep you informed throughout the claim process. Our aim is that you either receive your ordered product or get your money back.

  • Package Marked as Delivered, But Not Received: Sometimes a carrier will mark a package as delivered before it actually arrives, or it may have been delivered to a secure location on your property or with a neighbor.

    • If tracking shows delivered but you didn’t receive it, please double-check around your property (porch, mailbox, garage, back door, etc.) and check with neighbors or your building manager/front desk if applicable. In many cases, the package turns up within a day (some carriers scan as delivered slightly early, or a neighbor finds it and brings it over).

    • If it’s still missing after a thorough check, contact us and we will help investigate. While carriers and our store are not responsible for theft or packages taken after delivery, we understand this situation is frustrating. We may assist by filing a lost/stolen package report with the carrier and guiding you on next steps. Depending on the circumstances, we might send a replacement as a courtesy (especially if the item isn’t easily recoverable and the situation is clear) or advise on filing a police report if theft is suspected.

    • Tips: To prevent theft, consider having orders delivered to a workplace or a location where someone can receive it, or use any carrier options for delivery instructions/signature confirmation if offered at checkout. If your area has issues with porch piracy, feel free to request signature-required delivery by contacting us soon after placing your order (an extra fee might apply for that service).

  • Incorrect Address Issues: Please ensure you enter the correct and complete shipping address at checkout. This includes any apartment or suite numbers and correct postal codes.

    • If you realize after placing an order that the address was incorrect, contact us immediately. We can often fix it before shipment if we hear from you quickly.

    • If an order is shipped to an address that was provided incorrectly, we are not responsible for non-delivery. Often, the package is returned to us by the carrier as undeliverable. In that case, we can reship to the correct address, but the customer will be responsible for the new shipping cost. We will reach out to arrange payment for re-shipment.

    • If the package is delivered to the wrong address that you provided, we unfortunately cannot retrieve it. It will be your responsibility to attempt to recover the item from that address, or if that’s not possible, to place a new order. We urge double-checking the address during checkout to avoid this outcome.

  • Weather or Service Interruptions: Severe weather, natural disasters, or other uncontrollable events (e.g., transportation strikes, pandemics, etc.) can sometimes impact shipping and delivery. We will post any known service interruptions on our website (or notify by email) if we anticipate widespread delays. We appreciate your understanding in such rare circumstances.

In all cases, if you encounter a problem with your delivery, please reach out to us at support@coffeelovas.store. We value your business and will do our best to resolve any shipping issues that arise.

Returns & Exchanges

At CoffeeLovas.store, we stand by the quality of our products and are committed to delivering an exceptional experience. However, because many of our items are made-to-order, we rarely accept returns for buyer’s remorse, sizing, or color preferences. That said, we always make things right if there’s a printing issue or damage due to our error.

Damaged or Incorrect Items

We want you to love your CoffeeLovas gear—and if something’s off, we’ll fix it.

Damaged in Transit:
If your order arrives damaged (e.g., cracked mug, torn apparel), contact us within 14 days of delivery. Email support@coffeelovas.store with your order number, a description of the damage, and clear photos of the item and packaging.

Once confirmed, we’ll send a replacement at no cost to you. If a replacement isn’t available (e.g., limited-run items), we’ll offer you a refund or a suitable alternative.

Most damaged items do not need to be returned. If we require it back for verification, we’ll provide a prepaid return label.

Wrong Item or Misprint:
If we made a mistake—sent the wrong item or there’s a printing error—let us know within 14 days of receiving it. Include a photo with your message so we can assess the issue quickly.

We’ll reprint or send the correct item free of charge. Return shipping is also on us, if needed.

Quality Issues:
If you receive a product that seems defective beyond shipping damage (e.g., misaligned seams, leaking mugs), reach out with photos. Even if it’s past 14 days, we’ll assess on a case-by-case basis. We take quality seriously and will always aim to do right by our customers.

Returns & Exchanges

No Change-of-Mind Returns:
All sales are considered final. We encourage you to check product descriptions, sizing charts, and color selections before placing your order. Have a question? Reach out—our team is happy to help you make the right choice.

Size or Color Exchanges:
If you ordered the wrong size or color, we may be able to help, as a courtesy, and only if:

  • You reach out within 3 days of receiving your item.

  • The product is unworn, unwashed, and in new condition.

In such cases:

  • You’ll be responsible for return shipping costs and the cost of shipping the replacement item back to you.

  • We may offer a discount code to re-order instead of a formal exchange for efficiency.

Returns Due to Wrong Address:
If your package is returned to us due to an incorrect or incomplete address you entered, we can resend it once you pay for a new shipping label. If you prefer a refund, we’ll issue one minus the original shipping costs.

Gift Cards & Digital Products

All digital products and e-gift cards are final sale. These items are non-refundable and non-returnable. Once delivered via email, they’re treated like cash—please store your code somewhere safe.

Need Help with a Return or Exchange?

Start by emailing us at support@coffeelovas.store with:

  • Your order number

  • A brief explanation of the issue

  • Photos (if the item is damaged or misprinted)

Please do not return any items without approval—unauthorized returns may not be processed.

We remain committed to excellent customer service and will always strive to make things right when it counts. ☕💪

Order Cancellations

We understand that sometimes you may need to change or cancel an order shortly after placing it:

  • If you need to cancel or modify your order, please contact us as soon as possible (ideally within a few hours of placing the order). We will do our best to accommodate your request.

  • Our fulfillment process often starts quickly. Once our team has begun processing your order (especially if the item has already been produced or dispatched), we may not be able to cancel it. Production of custom items might start within 12-24 hours of ordering.

  • If cancellation is requested and confirmed before shipment, we will issue you a full refund to your original payment method. If only part of an order is canceled (e.g., you want to remove an item), we will refund that item’s cost and any associated shipping difference.

  • If your order has already shipped out, we unfortunately cannot cancel it. In that case, you may refer to our Returns policy to see if the order qualifies for a return or exchange (for example, if there’s a defect). Simply refusing delivery of a package is not an approved way to return it, as it may not come back to us; if it does, we’ll treat it according to our wrong-address/return policy above.

  • If you need to change your shipping address or an item variant (like size or color) after ordering, let us know immediately. We can often accommodate address corrections before shipping. Changes to items (size/color) might require canceling that item and reordering, depending on timing.

In summary, we’ll work with you if you have post-order regrets or changes, but the sooner you reach out, the better our chances of adjusting the order before it’s too far along.

Electronic Delivery (Digital Products & Gift Cards)

While most of our merchandise is physical and ships via carriers, we do offer digital products in some cases (e.g., e-gift cards). Here’s how we handle electronic deliveries:

  • Gift Cards: If you purchase a CoffeeLovas digital gift card, it will be delivered electronically to the email address provided at checkout (either your email or the recipient’s email, as specified). Delivery is usually instant (within minutes of purchase) but can occasionally take up to an hour. If you don't see the gift card email after a reasonable time, please check your spam/junk folder, and if it's still missing, contact us for assistance. There are no shipping charges for digital gift cards.

  • Digital Downloads: In the future, we may offer digital downloads (such as printable artwork, e-books, or other files). These will be delivered via a download link, either on the confirmation page after purchase or via an email with instructions. The download link will typically be active immediately upon successful payment. If any issues arise with accessing your digital content, let us know and we’ll ensure you receive your purchase.

  • No Physical Shipment: Digital products do not involve physical shipping, so you won’t receive a tracking number or package. If your order contains both physical and digital items, they will be fulfilled separately (physical items shipped per the above policies, and digital items via email/download).

  • Technical Requirements: Make sure you have a compatible device and software to use the digital products (we will specify formats, such as PDF, JPEG, etc., in the product description). If a digital file is updated or corrected (for example, if we found a typo in an e-book and issue a new version), we will endeavor to provide you access to the updated file.

Please note that digital products and gift cards are final sale (not returnable), as mentioned in our Returns policy.

Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, please don't hesitate to reach out:

CoffeeLovas.store
✉️ Email: support@coffeelovas.store
🌐 Contact Form: Visit our “Contact Us” page to send a message.

Our customer support team is here to help ensure your CoffeeLovas experience is great from purchase to delivery. We typically respond within 1-2 business days (Mon-Fri). Thank you for reading our Shipping Policy, and happy shopping! We appreciate your business and hope you enjoy your coffee-inspired goodies.

Last updated: April 5, 2025